Refund Policy
Effective Date: 2026-10-08
1. General Policy
Purchases are final and we do not offer discretionary refunds for unused time, lack of use or changes in funding. This policy does not exclude mandatory withdrawal, refund or other remedies under applicable law, or refunds Paddle is entitled to grant under its buyer terms and refund policy.
2. Subscription Renewals
Recurring subscriptions renew at the cadence and price shown at checkout unless cancelled. You may cancel future renewal at any time; cancellation normally takes effect at the end of the paid billing period. We do not voluntarily refund an unused part of that period. Plan-change waiting periods do not restrict cancellation or mandatory rights.
3. Merchant of Record
For purchases made through Paddle, Paddle is the merchant of record. Use the transaction receipt, billing portal or paddle.net for payment support, cancellation and refund requests. Our policy does not override Paddle’s applicable terms. Bank transfers arranged through our support team follow the agreed invoice and applicable law.
4. Exceptions
Mandatory consumer rights, defective or undelivered services and Paddle’s refund decisions take precedence over our discretionary no-refund policy. Contact us about a technical problem so we can investigate. Nothing here removes a lawful right to dispute a payment; disputes are reviewed fairly rather than automatically penalized.
5. Contact
If you experience any technical issues or need assistance with the platform, please contact our support team at support@phdpt.com. We are committed to ensuring the software functions as advertised.