Refund Policy

Effective Date: 2026-06-17

1. General Policy

Due to the nature of digital software and B2B enterprise licensing, all sales are final. Once a purchase is complete and access to PhD Progress Tracker or its add-ons has been granted, we do not offer refunds, exchanges, or cancellations.

2. Subscription Renewals

If you are on a recurring subscription plan, it is your responsibility to cancel your subscription before the next billing cycle. No refunds will be provided for partial months or unused portions of an active subscription period.

3. Merchant of Record

All transactions are processed through our Merchant of Record. By making a purchase, you agree to their terms of sale. Any disputes or chargebacks filed without prior communication will result in the immediate suspension of your organization's account.

4. Exceptions

We do not grant exceptions to this no-refund policy under any circumstances, including but not limited to: • Changes in institution/university procurement budgets or funding. • Lack of usage of the platform by your faculty or students. • Misunderstanding of the features included in your chosen tier.

5. Contact

If you experience any technical issues or need assistance with the platform, please contact our support team at support@phdpt.com. We are committed to ensuring the software functions as advertised.